Privacy Policy

Last updated: 13 March 2026

1. Who We Are

Solar Generation Tasmania Pty Ltd (ABN 86 680 827 918), trading as "SolarGenTas" and "Solar Gen Tas", provides solar panel installation, battery storage, and EV charger services throughout Tasmania.

We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

• Contact details: Name, email address, phone number, street address
• Property information: Address, roof type, electricity usage
• Quote request details: Your interest in solar panels, batteries, or EV chargers
• Communication records: Emails, phone calls, and messages with our team
• Payment information: When you purchase our products or services

3. How We Collect Information

We collect personal information through:

• Our website contact forms and quote requests
• Facebook Lead Ads and social media enquiries
• Phone calls and emails
• In-person consultations and site visits
• Third-party referrals (with your consent)

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Design and install solar systems tailored to your needs
• Process payments and manage your account
• Send you important updates about your installation
• Provide warranty support and after-sales service
• Send marketing communications (only with your consent)
• Comply with legal obligations

5. Information Sharing

We may share your information with:

• Equipment suppliers: To process warranty registrations
• Grid operators: For grid connection applications (TasNetworks, Aurora Energy)
• Government bodies: For rebate applications (e.g., Small-scale Technology Certificates)
• Service providers: Who assist us with CRM, email, and business operations

We do not sell your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes:

• Secure storage of electronic records
• Access controls limiting who can view your information
• Regular security reviews of our systems

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct any inaccurate or outdated information
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint if you believe we've breached your privacy

8. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to improve your browsing experience and understand how visitors use our site. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the "Last updated" date shown above.